Siemens Industy, Inc.
Industry Automation Division
HMI Center of Competence
5800 Granite Parkway, Suite 240
Plano, Texas 75024 USA
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Support Announcement  

FactoryLink®  SCADA/HMI
January 2012

FactoryLink Windows 2012 Date Processing Issue

On January 1, 2012 it was identified that FactoryLink running on the Windows platform has an issue processing dates beyond December 31, 2011. The largest impact of this issue is that the system will not generate new runtime files following a configuration change, including restoring an application from a save file. Affected versions are:

   · FactoryLink v6.6.x
   · FactoryLink v7.x
   · FactoryLink v8.0.x

Siemens has identified the root cause of this issue and has prepared software updates for the latest supported versions of FactoryLink. It is Siemens policy not to provide patches to FactoryLink customers who do not have active customer support agreements. In this special case, Siemens will make patches available to any customer running the latest marketed versions, regardless of their support status. These versions include:

   · FactoryLink 6.6.1
   · FactoryLink 7.5.2
   · FactoryLink 8.0.2

To obtain a copy of these updates, please log a Service Request (SR)

Other legacy versions MAY be available for customers with support agreements, but software updates will only be produced for the latest service pack of each version. This mitigates customer risk by ensuring that we have consistent versions in the field with known content and patch history. Customers without a support agreement who desire a legacy version (e.g. 7.2.3) will be required to purchase the update.

If you have any questions or have special requirements, please contact your regional FactoryLink representative or send e-mail to HMI CoC Support.

Monitor Pro customers requiring this update should contact Schneider Electric Support directly: Support-Schneider Electric

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